Terms of Service

About Us

This website is operated by Mia Mira (“we”, “us”, “our”). We are registered in the United Kingdom. By accessing our website and purchasing our products, you agree to be bound by these Terms of Service.

Products

We sell human hair crochet extensions and related hair products.

We make every effort to ensure:

  • Product descriptions are accurate
  • Images reflect the true colour and texture of the hair

However, due to lighting, screen settings, and the natural characteristics of human hair, slight variations in colour, texture, and appearance may occur.

All products are subject to availability.

Orders

When you place an order through our Shopify store:

  • You will receive an order confirmation email.
  • This does not constitute acceptance of your order.
  • A contract is formed only when your order is dispatched.

We reserve the right to:

  • Refuse or cancel orders
  • Limit quantities
  • Cancel orders suspected of fraud

If payment has been taken for a cancelled order, a full refund will be issued.

Pricing and Payment

All prices are listed in GBP (£) unless otherwise stated.

We reserve the right to change prices at any time.

Payments are processed securely via Shopify and third-party payment providers. We do not store full card details.

You are responsible for:

  • Ensuring payment details are correct
  • Paying any international customs duties or import taxes (if applicable)

International Shipping

We ship both within the UK and internationally.

For international orders:

  • Delivery times may vary (5 – 10 working days)
  • Customs fees, import duties, or local taxes may apply
  • These charges are the responsibility of the customer

We are not responsible for delays caused by customs clearance processes.

Please refer to our shipping policy for more information.

Returns and Refunds

Due to hygiene reasons and the nature of human hair products:

  • Hair extensions must be unused, unworn, unwashed, and in original packaging to qualify for return.
  • Once packaging seals are broken or the hair has been installed, returns cannot be accepted.

You must notify us within 7 days of receiving your order if you wish to return an item.

Refunds will be processed once the returned product has been inspected.

Return shipping costs are the responsibility of the customer unless the item is faulty.

Please refer to our refund policy for more information.

Faulty or Damaged Goods

If your item arrives faulty or damaged:

  • Contact us within 48 hours of delivery
  • Provide clear photographs as evidence

We will assess the issue and may offer a replacement or refund where applicable.

Intellectual Property

All content on this website, including:

  • Images
  • Product descriptions
  • Branding
  • Logos
  • Text

Is the property of Mia Mira and may not be copied, reproduced, or distributed without written permission.

Privacy

Your use of this website is also governed by our Privacy Policy.

Please refer to our privacy policy for more information.

Changes to These Terms

We reserve the right to update these Terms at any time. The latest version will always be available on our website.

Contact Information

If you have any questions regarding these Terms, please contact:

Mia Mira

Email: info@miamirahair.com